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  • Two stars for decent Thai food. But tonight will be the last time I order from Panna Thai. Let me recap. On 12/28/15 I placed an order and it took 2 hours and 13 minutes to arrive. Because of this inconvenience, I was told I would receive a free order of pad Thai. Tonight I said to my wife, "Oh hey I have a free order of pad Thai babe!" so I placed another order with them. The woman who took my order was able to see the note on my account immediately which was great. She took my order, and gave me my total and reiterated I was receiving the pad Thai for free. -Not once did she read my order back to me-. (You will see why this detail is important later) The delivery was prompt this time, about 40 minutes as opposed to the atrocious amount of time it took on Monday. I ordered the following: -Thai iced coffee -Chicken pad Thai (the freebie) -Beef Sa-te (my wife's fave) -Chicken basil rice I received all of the above as well as 3 free egg rolls, which was nice. However, they gave me chicken sa-te instead of beef. Mind you this is my wife's favorite, and if I order sa-te it's going to be beef. So I call just to let the restaurant know, thinking maybe this is something that was miscommunicated due to an error in their order placement system. I wasn't asking for a handout or anything. But instead the woman on the phone tells me that she was the one who took my order, and I definitely ordered chicken sa-te because she read my order back to me. "This is part of the rules." she says, so I must be crazy. My wife doesn't love the beef sa-te, and I must have ordered chicken. I responded to her telling her that it's not a big deal, I just wanted to let them know, yet she tells me I'm wrong and hangs up. Needless to say, my family and I will be ordering from a different place when we get the craving for Thai in the future. Thank you for the free egg rolls though, that would have been a very nice touch if things turned out differently.
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