Update: I decided to go back to Bell Road and see Terry Martin to discuss my options on a RAV4. Terry is a salesman but not pushy or arrogant. He is truly a great man and wants the customer to leave happy. That is exactly what happened. I didn't get my RAV4 but only because I instead fell head-over-heels for a Highlander. The finance guy Jeremy didn't play the back and forth game he also understood what I wanted and made it happen. So fellow Yelpers if you are looking for a new or used car visit Terry Martin, he and Jeremy will do what needs to be done to make it happen. Now don't get excited when you see the guy that has you sign paperwork...he was pretty dull. Even so, I rate this overall experience as great! Now let's see what the service department does with my whistling window .