| rev:text
| - I actually think that Alterations Express deserves zero stars, but that's not an option so one star it is. I had never used Alterations Express, and will never again (and they're kind of missing out since I'm short and need everything hemmed). I brought my wedding dress here to be altered. It wasn't a super complicated alteration, and the dress wasn't very fancy (it was just an off the rack ivory dress from Macy's) since we were just eloping at City Hall. However, in the end, I was in tears. I'm still annoyed about it, and have rarely experienced such atrocious customer service.
The dress needed hemmed, and taken in. Paid extra for a rush order....which wasn't done on time. They tried to talk me into picking it up 2 or 3 days later (for the same price). I tried to explain that I needed it by a certain day because it was for a wedding. I felt like the upcharge was a little high, but I figured it would be worth it. I also thought it was a little weird that one of the layers of fabric was just in the front (so not a ton of hemming) but I was charged slightly higher than the other layers.
The night before my wedding, I show up a little after 5pm (as instructed per the receipt) to try on the dress, make sure it's perfect, and go home with my dress. Except.... first they couldn't find my dress. They tried telling me that I didn't drop it off. I politely said, no I did and here's my receipt. They rolled their eyes, and still tried to tell me that I didn't leave the dress there (so I handed them $150 for nothing more than a small receipt?). Maybe the woman pitied me or wanted to prove that she was right and my dress wasn't there, so she decided to go look again. At this point, I was told that they LOST IT. I was super proud that I didn't yell or scream or swear or name call. I stood my ground and politely asked that they look again b/c it's my wedding dress. After almost 15 minutes they found it... and it's not altered.
They tried telling me it'd be ready Friday. I explained thank you, but no, I'm getting married Wednesday so Friday won't work - plus um, I PAID for it to be ready before then. The woman said, "Oh, but Friday is fine. It'll be ready in time for Wednesday". I tried to explain I needed it THIS Wednesday (and the receipt didn't just say "Tuesday after 5pm" but rather "Tuesday May 14 after 5pm". Then she had the audacity to tell me it was my fault that the dress wasn't altered b/c I didn't tell them when I needed it (why else would I pay extra? And I repeatdly told her when I needed it by, which at the very latest was Tuesday). After I said no way, she said it was the initial employee's fault and NOT her fault, so I should get it Friday. She tried telling me that she would "help me out" and made it sound like a big deal that the dress would be ready Friday morning and not afternoon. Jeepers! Thanks so much for going out of your way to have my dress ready after I need it, and allowing me the privilege of paying extra! This went around like this for over 5 minutes, until I started crying. I'm not proud that I cried. I was under a great deal of stress (unrelated to the wedding), and not feeling well.
When I tried to explain that I paid extra for it to be ready by a certain day, she got annoyed. (I should note that if they couldn't have done it, I would have appreciated them telling me so, and then I would have gone home, tried to do it myself or worn something else. And then not leave a review.) Finally she said that they could do it, and I could get it Wednesday afternoon. Except I'm getting married at 10am. She then basically said I shouldn't get married on such short notice, and again mentioned this mix-up was my fault. I was in a bit of pain and upset, so I kind of cried a little more and said I really needed it, and then just told her I wanted the dress and to be refunded so I could go. I didn't want it altered. She said she would check to see if they had done anything yet, but if I took the dress (even unaltered) they refused to refund any money. The employee told me that it was too late, they were working on it and to come back around 8pm (they close at 7, so I made sure they would still be there). I told her it wasn't fair that i paid extra for this. Finally the manager came over and begrudgingly said Id be refunded for my surcharge, but that it wasn't their fault, it was my fault. Fine whatever.
I go buzz around for a few hours, and come back... and the'yre closed. No employees that I could see. I called them and someone said that'd let me in and I could have my dress. The manager handed me my cash and my dress. I asked if I should try it on, and she was annoyed, rolled her eyes and said if I really wanted to I could but they were CLOSED. I decided not to because if anything was wrong, what could be done? She didn't give me the full amount back once I counted it at home, and the alterations job wasn't that great. All around miserable experience.
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