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  • I've never had such poor follow up from a large company until now. On March 25th I spoke with Tim Welch, who provided me a quote. I then called the next day and scheduled the cleaning for today, March 29th. I was given a window of time when they would come and was also told the manager Matt would be calling me to confirm and provide further instructions. The house we were having cleaned was vacant, so I had to wake up my two kids early and drive to the house to meet them. I decided to call since I never heard from Matt, and when I spoke to the representative she explained that they are not coming out because they have a staffing issue. Why wasn't I called the day before or even the morning before? To cancel on a client the day a service is due and not even call them as a courtesy is absolutely unacceptable, not the way you do business. Then when I wanted to escalate the issue to management I was told someone would "call me" Still waiting for that phone call. In the meantime I will be sharing this review with others, because I would hate for something like this to happen to someone else. With how much you charge for a cleaning you would think your service and follow up would match, but it doesn't.
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