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  • This dealer is the reason why people hate car shopping. Dishonesty, aggressive tactics, and they are unconcerned with what a possible customer wants. We did not buy a car here. There are a variety of reasons why. When we stopped by the lot to look at vehicles and get more information, we definitely got the hard sell (from Tom Flanagan). We told them we were just getting information and that they were our first stop. After several dodgy (and later found to be untrue) answers, we decided to leave. They pushed us to make an appointment to come back in and we declined. We specifically told them to not call us too often, as this would actually deter us from buying from them. They of course called us four times within 3 days (and more later). Within a day, I sent out several requests to dealers (via Edmunds) to get information about different vehicles. Showcase was included in that list. Out of the 20+ dealers I contacted, Showcase was the worst to deal with. I never got the information (an OTD price) I requested with over 6 e-mails going back and forth (with Alex Ivanov and Matt LaRussa). They purposefully instead would give me a price for a vehicle we weren't interested in, even after I told them 4x EXACTLY what we wanted. Every other dealership was able to do this, some with just one e-mail. While sending e-mails back and forth, Showcase would call at least every other day (too often). Once even twice a day, often three days in a row. This went on over a two week period. Meanwhile, Showcase set up a test drive appointment without me showing interest in doing so. This led to even more e-mails reminding me of an appointment that I never made. And a call from them later because they wanted to reschedule the appointment. Based on the numerous e-mails, telephone calls, and people we had contact with at Showcase Honda, I don't think this is a few bad apples in the bunch. I think it's how the dealership as a whole tries to do business. PS. Almost a month later and telling them we're not buying from them, I'm still getting e-mails.
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