I've visited this place about 4 times in total since my first review and I've noticed some considerable changes here. First visit was really great, as per my initial review. On my second visit, I had scheduled a particular therapist and they booked me in with another therapist. On my third visit, there was a lot of loud talking the whole time. Usually I see one of the tuina therapists but on my fourth visit, I tried out the RMT and definitely not a good fit for me. To make matters worse, there was a toddler who belonged to one of the employees. who was permitted to run free throughout the studio, yelling and approaching the different therapists. My person seemed distracted and often stopped the massage to chat or play with the toddler. Terrible visit overall, and they don't seem to take feedback very seriously. I've been to many of these tuina massage places (Canada and the USA) and although you can be subjected to an occasional neighbouring groan, snoring, or whisper, there is generally a quiet vibe. There is one therapist I really like here.