If I could give a negative 10 stars I would! This is the worst company I've ever seen in my life. When u spend over 5k on one order and pay extra for their "amazing white glove" delivery... Don't expect it to arrive on time, when they say, or even at all. Nor will u receive a phone call that it's late. Let me try and sum this up real quick:
Ordered the terrace coffee table and it arrived with a previously opened box, and get this... There was only the two sheets of glass inside. No frame, no hardware. But some how there was trash from other products, a dryer sheet and a hardware box with no hardware inside. What a joke! Turns out i had to personally bring it back into the local west elm bc they mailed me the glass from the store display coffee table and they kept the frame... Then when I got there they tried to give me their piece of crap display that would fall over if u put a cup of coffee on it. Demanded a refund.
Ordered the entry way hook and shelve unit and none of the pre drilled holes lined up with the other holes and I had to drill my own to try and piece it all together.
Ordered the "white glove delivery for the Alexa dresser and the bin pull media console. Had to wait over a month and a half to even get a call to schedule my delivery. Set the date for dec 29. Waited all day at my house and no one called to give me a heads up. When I called them they didn't know where my furniture was and said I wouldn't be able to schedule another delivery for two more weeks!! After expressing my frustration was able to get a confirmation delivery email for Thursday dec 31 between 9am and 11am. I work late so I only slept for 2 hours and once again waited around all day. I again had to call them bc this was the second no call no show from this terrible company. Still in the process of having someone help me locate my expensive order. Called west elm about 10 times wasted about 4 hrs on hold and even ounce of my patience. Do urself the favor and don't even think of ordering anything from west elm unless you want to waste days from ur life, spend money and not receive anything or if ur lucky to actually receive ur order I can almost guarantee it will be broken or a piece of crap!