Set up an appointment for new tires and an oil change. After arrival was told it would take around 2 hours. Came back over 2 hours later and car wasn't even on the rack. Asked again and was told 45 minutes. Came back and car on rack, but nowhere near completion. Complained to store manager who said service department was a separate entity?? Ultimately, it took nearly 5 hours for our service to be completed. They did throw in the oil change for our trouble, but lost us as customers for good.