I went to chase bank today and highly disappointed. I went in to get a paper signed. I have done this in the past with no problems. I was waiting 45 mts on lobby three people ca m e after me. A old lady with whit hair who is the loan officer said did everyone sigh the list. In all of five years banking their there has never been a list. I told her I was first person waiting and she told me too bad there are three people ahead of u. What made it worst all three people that came after did not speak up. I then told old lady banker I will just go to my other bank who is midfirst bank. I was in and out off midfirst in five mts. Chase you blew it with poor customer service. I would give you no stars but that's not a option. Thank you midfirst.