Came in with polish free nails... Instead of soaking nails first then pushing and clipping cuticles she uses the nail drill to remove cuticles, then soaks my hands in FREEZING cold water and clips the side skin of my nails ... No cuticle softener ... And doesn't use a bonding product to help gel stick to nails. The little hand massage at the end was more like your 7 year old rubbing lotion on your arm. When you walk In she is in the far right station. Should have gone to my regular girl at professor nails in southern highlands.... That's what I get for not wanting to drive over there, lesson learned! Will NEVER be back