I bought a $50 watercolor pallet a week ago. I decided I did not like the solid cakes and came in a few days ago with my unused set (the only cake I used was the white one) and receipt looking to do an in-store exchange for watercolor tubes. I was told by one employee that if I replaced the white cake, that I could do the exchange. So the next day (yesterday) I drove all the way to the art store WITH THE REPLACED WHITE CAKE only to be told by a manager that I could not do the exchange because I "took the plastic coverings off the cakes and did not have the box it came in. Store policy blah blah blah." (I understand store policy but I was told one thing one day and a different thing the next day, not cool.)
I then spoke to one of the employees who was there the day that I was told I could do the exchange and he just acted like he didn't know what I was talking about and told me "it must have just been a misunderstanding." (on my end)
I am extremely upset because I felt I had been lied to was essentially told that I didn't know what I was talking about. I was ridden with anxiety all day yesterday due to this experience
As much as I like coming here and supporting local business, I'm just going to buy some tube watercolors from Amazon.com purely so I don't ever have to deal with Arizona Art Supply again.
One positive thing I can say about the store is that their selection is huge and there are about two employees that are very friendly, knowledgable and helpful.
What a bittersweet situation.