My family and I decided to take a day trip to Charlotte and met my brother for a nice Sunday lunch. We arrived and ordered our food, everything was great until my brother looked at the container his fries came in. There was ketchup all on the sides and the bottom and he never put ketchup on his plate. Apparently the dish was never cleaned which was absolutely disgusting. My son also orderd a milkshake and after waiting 10 minutes for it I went up to check on it, come to find out the order was never put in and after speaking to the manager it took an extra 10 minutes to actually get it. I was throughly disappointed and will never spend my time or money her again.