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  • Horrible! Was very happy to see this restaurant being built, sadly it's just occupying a space. Went on a weekday morning, not really busy. Waited several minutes at hostess station before anyone approached to seat us. Then we waited and waited again before our server came. We placed our orders as we had ample time to review the menu. Again, waited and waited for our food. My husband asked for ketchup and I asked for sugar free syrup. After cutting into my pancakes, they were blueberry, not banana that I had ordered. Tried to locate our server, could not see her. Restaurant was not really busy, so not sure what was happening. Finally I caught her attention and she came over and I pointed out the mistake. She apologized and said she would take back. Asked again for ketchup and sugar free syrup. Several minutes later she came back with correct order. Again requested the ketchup and syrup. Again, waited too long for this, my husband had just about finished his breakfast at this point because he chose not to wait for the ketchup because his eggs and potatoes were barely warm when served. Finally she comes with syrup and ketchup, but the ketchup bottle was almost empty. He was able to get 2 squirts out of it. By this time we had decided this was our first and most likely our last visit here. I will usually give a restaurant a second chance, things happen but after reading other reviews here, this seems to be more the norm and not the exception. Before we left a woman who I believe was a manager came to our table and said they were short handed today and wanted to apologize. I appreciate that but seems to be every day. She also said we would get a 20% coupon for our next visit. We never did get the coupon, but it's unlikely we would return. She should have discounted today's meal. With this level of service IHOP will be closing soon and hopefully a more desirable alternative will occupy this space.
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