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| - I went for dinner to Smoked & Cracked with a large group of people (10 of us) and left a bit disappointed with my experience. The food itself was pretty good, but a few items were just average.
I ordered the lobster chowder and and a regular sized hot lobster roll ($35) with a side of kale caesar salad. The large lobster roll, dubbed "The Big Crack" was a whopping $65. Worth it? Not according to the one person in our group who ordered it. It didn't look much bigger than mine, to be honest. I wish I'd gotten a photo of the two of them side by side for comparison.
The chowder was under-seasoned and had only two small pieces of lobster in it. I ended up ordering a cup of lobster bisque after my meal, as I was still hungry. The bisque was much better than the chowder, although it was a bit on the salty side. Maybe it got the salt that was supposed to go in the chowder?!
The lobster roll was really quite good, though. Nice, big, buttery chunks of lobster on an amazingly soft, toasted roll. I especially enjoyed the kale caesar. It's odd that there was no mention of kale on the menu board, though (or by our server). One of the girls in our group said she really hated kale and wouldn't have ordered it if she'd known. She did eat some, but gave the majority of it to the person next to her.
The problem I have with this place is that they refuse to split bills. They just give you one bill for your group and expect you to figure it out. All fine and dandy, unless you ask questions about the gratuity! Our server didn't know what percentage she used to calculate the gratuity, and then got all flustered when I asked if it was on the pre- or post-tax total. Plus, there were three different amounts for the tax on the bill, and she couldn't answer when we asked what the difference was. For the record, they charge an 18% gratuity on the post-tax total, so you are paying tip on top of the HST. This is pretty sneaky, in my opinion. Had the service been really good, I wouldn't have cared, but it wasn't.
I needed to leave early and wanted to make sure I was paying the right amount, but it was like pulling teeth to get this sorted out. She ended up sending the manager (owner?) over to answer questions. How hard can it be? It took about 30 minutes to figure out how much each of us were supposed to pay. What a nightmare. I don't think I'd go back with a large group again unless we were sharing everything and splitting the bill evenly at the end.
Such a shame, really. This could've been a great place for a work dinner.
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