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  • I bought a Mazda 3 back in the summer with the extended warranty. I've decided I didn't need the warranty and I want to just cancel it. I went in to sign the paperwork in the beginning of September for cancellation and they told me that they will send the signed document to the warranty company, and it will take around 6 weeks. I call the dealership in November to see what the status was on the cancellation but was given the run around, saying to call back later, etc. I went and called the warranty company myself to see if they received anything, which they have not. Luckily I had a copy of the cancellation document and I was able to fax them the document and have the cancellation process start. This took only 2 days to complete and for the warranty company to have a check sent out to the dealership for them to send to my lender. I am not sure why the check couldn't be sent directly to the lender in the first place to avoid all this. Anyways, I have been calling the dealer trying to get in contact with someone for 2 weeks but i'm always getting an answer machine or someone telling me to call back later. The last time I spoke with someone(2 weeks ago) they said they needed a manager to sign off on the check and for me to call back in a couple days for an update. I have been calling and leaving messages with no response until today, when I kept calling the finance department, where I spoke to someone who asked me why I wanted to cancel my insurance, and compared health insurance with extended warranty on a car..cannot explain this. I just want to find out if the check has been sent to the lender so I could stop worrying about this and I get a lecture on how extended warranty on a car is just as important as health insurance? I could easily trade in an old car for a new one, I don't think I can trade in my life for a new one. When i'm ready to buy another car, I will make sure I don't deal with the people here at Planet Mazda because once they got your money, they couldn't care less what happens after. They don't think this will affect their future business but it just cost them a future customer.
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