Fantastic customer service. First of all, the place is kid- and dog-friendly....a huge bonus. When I came in, they cleaned and adjusted the prongs on an antique ring for free, sent me home with cleaners and polishing clothes (also free), gave my kids ring pops and helped my mom and I figure out what to do with an heirloom ring someday down the road when we decide to split up the stones. All told, my mom bought a $10 cleaner - that's it - and we got treated like old friends. No sales pitches, no pressure, nothing but genuine friendliness. I will definitely go back here for all my jewelry needs.