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  • The good: location, amenities, pool, food (lots of choices inside) The bad: front desk staff and customer service in general. The location is amazing. It has a free tram to TI just 1 hotel north, or you can walk to various other hotels next-door or cross the street. There are plenty of shopping, malls and restaurants within a short walk. The pool is one of the best. Plenty of seating. Waterfalls. The drinks at the pool bars were amazing. There are tons of great restaurants inside the hotel; their roasted bean coffee shop is also great! Way better than the starbucks (which is also inside the hotel). Per the front desk staff and overall customer service; they really dont care about the customer. I was told one thing, then they did something else. Various problems with my room, people walking in while I took a shower (they double booked the room), they offered me a $35 credit (laughable really).
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