| rev:text
| - This pains me to write, however we did NOT have a good first experience. And after my extreme excitement about the opening, I'm extra disappointed! My husband went to pick up food, ordered everything correctly, exactly as he and I wanted it, gladly waited 10 min for the food, drove home and realized there were many things missing... That ended up being just the beginning of our trouble! I had the receipt in hand and called asking to speak to a manager. The lady who answered the phone, Carla, said she was the manager, so I told her that we didn't receive items we had paid for, to which she told me she would be glad to give me the items if we came in to get them right then and there. However we live far from the location and my husband was not going to drive all the way back out there. She then told me that was all she could do, that it was company policy there were no other options. I asked if she could take my name and leave a credit of some sort in the office or behind the register, anything other than us driving back out there or just eating the money. To which she said, "no". That is when I got upset. As a Chicagoan who had been waiting for this restaurant to open, I was beyond disappointed to be treated like this! She told me there was no proof the burger was missing other than for us to bring all our food, (that we had already unwrapped,) back to the restaurant. So I said, "isn't there an extra burger laying around?" She instantly replied, "no." I then asked for her full name and the phone number to corporate because I was so upset that my husband wasn't going to be able to eat and that as new, potentially loyal customers, we were being treated in this manner. She then asked me to tell her my ticket number again and read to her word for word what was on my receipt. In other words she assumed I was lying trying to get something for free and needed me to recite the list word for word in order to verify I was telling the truth... All over a $6 burger!! Here's a tip, you are a new restaurant in town, make your customers happy even if it means losing $6 down the road rather than arguing back and forth with them for 7 minutes while the food they DO have is getting cold!! After I did the required song and dance Carla put me on hold and came back telling me she magically discovered there WAS an extra burger at the grill, verifying that when I proposed the idea to her 5 minutes prior she had answered without actually checking!! At that point she asked for my name and phone number and told me that there would be a note behind the register under my name to give me all the items, in addition to the burger, that were missing for free on my next visit. After all that nonsense I could finally get down to eating the food I had been waiting months for! The bread on both the hot dogs in our order was stale. Other than that, the hot dogs themselves had a nice snap, the fries were good, probably would have been upgraded to great with the cheese I ordered and paid for and the beef was ok... I will be back to receive our missing items for sure... As for after that is TBD. Sad first experience!
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