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| - BUYER BEWARE!
Keffer Hyundai underpaid on my contracted trade in amount and also sold me a car telling me that it included remote start, which it did not without the extra expense of a Blue Link account (Blue Link was explained to me as a road side assistance service and I was told that my car had remote start). When I discovered the discrepancies, I called Gabriel Faria, the manager and partner who was involved in the sale and gave me his card during the sale. When I did not get a call back after two messages within one week, I politely emailed him. He declined to get back to me to address my concerns. The owner, Jim Keffer, was not accessible as I tried through the dealership, the website and a google search to get his business phone number or email address to discuss my grievances.
I was forced to file a complaint with the Better Business Bureau in order to get a response. I finally got reimbursed for the underpayment on my trade in amount. However, I did not receive a resolution to my grievance that my car did not include remote start for two months, after Mr. Faria negotiated via the BBB to send a check to reimburse me for a three year Blue Link remote start subscription. I waited a month for the promised reimbursement before emailing Mr. Faria, who once again did not respond or send the reimbursement (I waited two weeks). I reopened my BBB complaint and Mr. Faria waited until just under the 30 day limit set by the BBB guidelines before sending a check.
When I make $27K purchase, I expect to be treated like a customer, not at all the way that I was treated. I will never buy from any Keffer dealership again and I will be sure that everyone I know hears about how they take advantage of customers.
If you have had a similar experience, please know that filing a complaint with the Better Business Bureau is your best bet in getting a response. If you have a bigger grievance, then I suggest filing a complaint with the Attorney General. Consumers have the right to get what we pay for and what we are promised at the time of sale!!!
***In answer to Mr. Faria's token obligatory reply below, my response:
You have made it very clear that you don't answer calls or emails, so that isn't possible.
Potential customers, please know that I called, left messages and sent emails (all very polite and professional) with zero response from Keffer Hyundai, requiring the BBB to intervene three times before getting what I was promised.
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