My boyfriend got a Groupon here, and we went on our very 1st hot air balloon ride this morning! We had a great time and the entire staff went above and beyond to make sure that we had the best experience.
Sheldon was our pilot. He is one of the best guides I've ever met. Not only is he friendly and welcoming, he is a wealth of knowledge (comical too, and not your usual boring tour guide). He is also a realtor. Guess for what company? Remax! He is passionate about balloons and it shows. Request for him, you won't be disappointed.
After the ride we helped the crew fold up and bag the balloon. It's not easy! The crew work very hard (lifting heavy equipment) to put away the balloon. Don't forget to tip them for their work. Some are pilot students and do not get paid.
When we were done, we had champagne and light snacks as Sheldon shared more balloon trivia and history to us.
If you don't like the heat, I would suggest going on the ride in November when it is not too cold, but cold enough to enjoy the fire from the balloon. You'll appreciate it more because it'll keep you warm. If you go during the summer, don't wear a tank top like I did. You'd feel like your shoulders are burning.