I've been here 3 times before this last time. On August of 2011 I went to Cheesecake Factory with my family for my mother birthday (10) people. I understand that this place does get busy and there was going to be a wait. So they told us it'll be a hour wait which we were fine with. An hour past we still waited 2 hours are creeping by so we ask if our table was ready, no not yet. Still waiting and now 5 kids are getting inpatient and crying they are hungry. Now Im getting upset and whats taking so long to get a table. It seem as if they didn't care I had to ask for a manager to get anything done. The manager did try to make the situation better by comp some food but the damage was done for a 2 hrs and so wait. I with to order a cheesecake for my mother and some man that work there made a comment that I had to pay for that. I just brush it off and reply I know that. I will never return to this or any cheesecake factory. The service was bad and made to feel as dirt.