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| - I went here to get contacts in July 2012. before i went back to see the doctor, i was told that a contact lens only exam was $99. I told the girl at the front desk that $99 was all i could afford. I had $120 and that was it. when i got done with the exam, my bill was $200, and of course I couldn't pay it, because I only had $120. I guess they didn't hear me when I said I only had $120. apparently, i got more than just a contact lens exam, even though I SPECIFICALLY STATED that I wanted ONLY the CL exam . When I couldn't pay, i told them i would pay the rest at a later date. i did go back a few months later and paid the remaining balance and bought some contact lenses, which were fine. today, i stopped in there because i really need new glasses. my current pair was about 7 years old. i informed the girl at the desk of this and i informed her that i was unwilling to pay for a new eye exam after i was informed that the 18 month old script was expired. she seemed annoyed that i was standing up for myself and she said she would see what the doctor would say and i looked at frames. i picked out a $150 frame and brought it to the counter. now it's a different lady at the front. she looks me up in the computer and says that i don't have a glasses prescription on file. Why don't I have an EYEGLASSES SCRIPT on file? WHY?? i guess the $200 dollar eye exam didn't include an eyeglasses script. IS THAT CORRECT? she said she would ask the doctor if it was okay for me to buy these glasses, but i didn't want to wait around for them to ask permission from the doctor if it's okay for me to spend my $$$ in their store, so i left. can't say what he would have done, but my guess is that he'd wanna charge me another $200 to tell me that "everything is fine and your script hasn't changed". my script has changed VERY LITTLE since early 90s. If it has gotten worse, it's not by much, as I can still wear the glasses I received in the US Army in 1992 and they work fine (though I would not wear them in public :) i don't have insurance and need to pay cash and i just needed some glasses. I DID NOT NEED ANOTHER EXAM, I'm tired of this highway robbery. this place seems to really like the money grab so beware. Most people with insurance don't question extra charges because they know their insurance will cover it.
In response to Dr. Rios' angered reply. I lied? how come I paid $99 on my first visit and then returned at a later date to pay the remaining balance? I combined your two charges of $98 and $99 respectively, and called it $200. Deal with it. Why doen't $200 cover for a glasses script? What lobbyist out there wanted a STATE LAW to renew eyeglass scripts annually? Can you say "Special Interests"??? Blackmail? Where do you see blackmail? That statement about blackmail alone makes me think you are wacko. I got my lenses duplicated and that is perfectly within the law of the State of Arizona to do so. I am completely satisfied with my new glasses and I see great. Thanks for your concern about the health of my eyes, though! How would he know if my script was the same since the 90s? He only saw me once and I brought no previous records with me. Disrupt your office? I may have debated briefly with the counter girl, but I made no scene or raised my voice or anything like that. I do have an exuberant personality, I don't deny that. Dr, Rios, do you think you are insulting me by saying I should seek charity if I cannot afford eye care? I was told on the phone before driving down to the office that the exam would cost $99. When I got the the counter it was twice that amount. I could afford it, but it wasn't the amount I was told I would pay. I specifically told them on the phone before I came down, that all I had was $100. That's why I had to return at a later date to pay the remaining balance because I was unable to pay the full amount. As far as my previous contacts not working, Dr. Rios specifically told me that certain cleaning solutions on the market were ruining the disposable contacts making them unwearable. He mentioned that the "Eye Care Community" had recently discovered this information. I went back to using the peroxide cleaning solution, same solution I used in the late 1980s and I haven't had any more problems with disposable contact lenses. Why did I come back to the office to get glasses when my first experience was bad? BECAUSE I didn't think that after 18 months, my script would be expired. I was wrong. Since BOTH of my visits involved money grabs, I decided to write this review. Inaccurate and malicious? I don't think so, I'm just stating my experience, and of course my opinion. You don't have to share my opinion, but you do have to deal with this statement regarding your business remaining here on yelp.
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