I am Salvadoran and therefore can attest to the quality of this food. Sadly, it is very poor. I suspect that this restaurant does okay in Cleveland because of the lack of options for decent Salvadoran food.
I called an order in to this horrible place and was told my simple order of pupusas would be ready in about fifteen minutes. I got there a half an hour later AND WAS TOLD THAT THEY DID NOT EVEN START PUTTING THE ORDER TOGETHER until we showed up. It looks like they wait for you to show up before they start putting the food together. So don't bother calling ahead.
I should have left then. But, my mother, an old school Salvadoran, did not want to risk offending another Salvadoran so we stayed. Biggest mistake ever.
The food was eventually done an hour after I put in the call and half an hour after I arrived.
My revuelta pupusas are salty garbage. My mom's chicharron pupusas were greasy blandness. Plus, there was no crema for my platanos, and the beans look like they came from a Goya can.
Finally, the customer service leaves something to be desired.