I read the reviews and was slightly worried that I had to come here but the reviews were not accurate. As soon as I walk in the man behind the desk has me sign in. One by one he calls up people that were there before me and he gets further information. While he does this there is a lady calling names and collecting the urine samples. After about 4 more people walk in after me the guy at the front desk then gets up, puts on a lab coat and starts helping with collecting samples to move the crowd faster. Nothing horrible or great just a simple, put your stuff in a box, go pee up to this line, don't flush, wash your hands, sign these papers and you're out. I was there for about 30-40 minutes and I arrived there about 30 minutes after they had opened on a Saturday morning.