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  • Worst dining experience in years! So upon arrival, there is a line outside so I ask my wife to get down and see what the wait is. She comes back out and says 15-20 minutes. Okay, park the truck and wait. 45-50 minutes later I'm asking the host & hostess what happened to the 15-20 minute time that we were quoted, "well there was this party of 16 that is just finishing up so..." I then let him know that if that was the case, why didn't he communicate that with us. So then he says it'll be just 5 more minutes and it was when we were seated in a dirty area. Our server brought us our drinks, but there was no silverware to stir our coffee. After we get silverware, then we fail to see our server again for a while. Running out of coffee and creamer, now we're without beverages while we wait for the food. The food comes out, but 2 people are missing their meals. 15 minutes go by before they get their food, both children, so that made them feel all warm and fuzzy. Oh yeah, ran out of coffee again. The children's food make it out and our server says that he'll take those off of the bill. When the bill arrives, he took off the least expensive meal (not the 2 that failed to show up on time), and charged us for an extra orange juice. I ask for the manager at this point and let him know that I've just had the worst dining experience in years. He apologizes and asks how he can make it right, to which I reply, do whatever is within your power. He discounted the ticket 25%. We lost over 2 hours of our day and more considering this is one of three feedbacks that I will be providing. The server said he knows the next experience will be better. There probably won't be another experience there, but I would hope that if there was one that it couldn't get much worse than that.
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