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  • I had Blu Ox out twice from my home warranty. I was not upset with the warranty, i was upset with the lack of concern the ac guy gave. Yes my contractor was late and he did not have to stay to wait to look at the unit. He did ultimately wait but made me call the contractor three times while waiting. The contractors' truck had the gas siphoned so he had to get gas and push his truck to the gas station mid route. The AC guy said there is nothing wrong with our unit and I am used to Gas Ac systems which are better. After he left I asked the contractor what to do, he said it's a home warranty they never want to do anything. A few days later our heat does not want to heat so I called my warranty again. They sent the same guy back out. I think he was frustrated because he was called back out and had to drive from Glendale to the East valley. He showed up again, i had a list of questions from an AC friend, so he knew he had to be on his toes. He answered all the questions. He was kind of rude telling me to be quiet while he is doing a trouble shoot. I understand I had questions, he knew that I have people that were trying to help me. It was implied that i know people, why wouldn't he go above and beyond trying to figure out the issue. He left shortly after maybe spending 10 minutes total on the diagnosis. Today the system was not working again. I call my warranty to complain saying I refuse to let Blue Ox back in my home. They said they can send a senior tech out. I told the gal that he was a 20yr plus veteran with AC you can't get much more senior. She gave me a closer company to my home. Eric came out with a different company, looked over the inside air handler, the outside system, gauges, wires, you name it. He did find the Defrost board was bad. The Blue Ox guy did not even take the time to look at the attic. Eric with the new company said home warranties are good when you get good people. You may just need to call in and ask for someone different to do the job. Eric said the new board could be a few hundred dollars maybe even $600. I paid around $400 for the warranty.
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