Portia is awesome. She looked at pictures and sample hair colors with me (and I took a looong time to decide). She darkened my hair significantly, and when there was a little in the back that didn't absorb as much color (I never would have noticed if she hadn't pointed it out), she insisted on re-dying that part. And she gave me some killer bangs. Love her. When I lived in NYC, I once got a $400 cut and color (which was stupid because that's a ridiculous amount of money to spend on a haircut). I swear Portia did a better job than fancypants in NY.