I was ecstatic when I found out about this place because it's so close to my house. Seeing all the good reviews, I decided to eat here. Today was my second visit here and probably my last.
First time I came here, I was greeted with a warm welcome and the customer service was great. However, this time, I think it was the owners son? that was working here and I got greeted with no welcome or acknowledgment. He was busy talking with some lady and didn't even notice me until I have been just standing there for 5 minutes. He was quick to apologize to the lady for pausing the conversation so he can help me, but I got no apologies for me waiting there for 5 minutes. 0 star for customer service.
Now for the food, I got the lunch special for Salt and Pepper Chicken and Mongolian Beef. The Salt and Pepper Chicken was really inconsistent. The bigger piece of the chicken was perfectly crispy on the outside and moist on the inside. However, all the small pieces was burnt and inedible. The Mongolian Beef was basically inedible because the beef was way too tough. I thought Mongolian Beef was supposed to be soft, but they seem to deep fry the beef first (think Beijing beef from Panda Express) and then stir-fried with vegetables to make Mongolian Beef. Yuck. 0 star for the food.
They also got my order wrong and gave me an Egg Drop Soup instead of Hot n Sour soup.
The horrible service and bad food really stops me from giving this place more than a 1 star. This place has definitely gone downhill ever since it opened. Stay away from this place until they get their stuff back together.