I was having a problem with the handle on my Dyson. So I drive out there and to my surprise I meet Chris and Tim the most helpful vacuum techs I have ever met! I am in AWE of the excellent customer service I received. They fixed my problem and put in a new belt for me in less than 10 minutes and did not charge me for any of this.. Then carried my Dyson to my car! Not only does Dyson have the best Vacs but the Best customer service!!!!