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  • Stayed here June 2-6 for Phoenix Comicon. Had a pleasant experience only after check-in. We booked our rooms months in advance using their website, which gave us the exact total for how much our rooms would cost after ALL fees and taxes. So, we saved up for it during the months leading up to our stay. When we got to the hotel and tried to check-in, they charged us an additional $250 deposit for incidentals, which was never stated on the website or the booking confirmation Email. This wouldn't have been a problem if money wasn't tight for us. We were lucky we had the extra cash to cover it. We aren't happy about this and that is why I'm giving only three stars. But, we did get the deposit back the day after we checked out, which was nice. Overall we had a good time at this hotel. The staff were super nice. Leslie at the front desk was super great, and sweet. She tried to get the deposit waived for us, but without luck. The rooms are much bigger than expected and very clean, beds were super comfy. The room rates were cheaper that weekend for Comicon goers, which was appreciated! Our rooms were ready four hours early, we really enjoyed that! The sound was not as big of a problem as we expected. There was definitely noise, but it was muted, this might have been because we were on the 10th floor. Oh, and they offer free WiFi! Besides the deposit, I don't have a lot of complaints. They only have valet parking which is $30 per day, which seems high to me.They don't have a pool which is a bummer, but wasn't a problem for us. The walls between the rooms are very thin, it is pretty easy to hear the other guests murmurs through the walls. And the showers are so slippery, I almost fell many times, that wasn't fun. We would likely stay here again, we will just be wary of the deposit problem.
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