The zipper on my equestrian boots broke - he said he'd try to fix the zipper if possible, otherwise replace it (costlier). He called me the same day to let me know I needed to have it replaced and if it was okay to proceed. My boots were finished 4 days later. I appreciate the service, the work was excellent, and the price was reasonable. Plus he shined and polished my boots at no charge. I recommend Green Valley Shoe repair for quality workmanship at a reasonable price.