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  • If I could give negative stars, I would. We visited this location for a spirit night for my daughter's school. We had never been there before and were eager to try it. We were seated and a moment later our server came by. We ordered drinks and by the time our server returned we were ready to order. We ordered our food and it came in a timely manner. Here's where our visit took a terrible turn. My son took two bites of his meal and did NOT like it at all. So, we called the server over, explained that my son was NOT enjoying his meal at all, and asked if we could swap it out for something else. Her response: "No. We don't change things out if you just don't like it." Wait. What? I asked to speak to a manager. The server went to the manager but came back a moment later and told me the manager said the said the same thing: "We don't swap out food if people just don't like it." UN-BE-LIEVABLE. So, not only would they not work to make sure we had a positive experience at their restaurant, but then the manager wouldn't even come over and discuss the situation with me herself. Do yourselves a favor Matthews folks, go across the street to Midwood Smokeshack. The food is AMAZING and the staff truly cares that you have an excellent experience!
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