Last week I dropped in for a poke fix and was excited to finish the last three stamps on my card. The girl asked me register for their new app program. I questioned her to make sure I wouldn't lose my free large poke. She assured me I wouldn't. When I went in this week I ordered 2 smalls, and when I got to the front counter the machine said I earned a large poke! And it expired today! I asked if I could count my small as the free and was told no. I asked what they could do and the gentleman told me nothing. Love the food, hated the service! Poke bar, was it worth one poke bowl to lose the customer? Train your employees in problem solving!