We usually call in our order then go pick it up. The person who we spoke with on the phone today we could not understand and single word she was saying....at all. We had to ask her to repeat everything she said 3-4 times and then she asked us our name twice back to back. She had to have been reading from a pre typed card. It was very annoying and irritating. Clear communication on the phone is customer service skill 101.
The food was ok this time; will probably use another baja fresh in the future.