New experience. Apparently this is a relo. Came in tonight (Tuesday) and it was packed with a more senior crowd (no issue with that).
Ordered 3 small plates and it took about an hour. (Bruschetta, burrata, and calamari...nothing complex). Wine glass went bone dry 2 times. We were barely checked on and never even asked if we wanted an entree. At this point I was only minimally frustrated (even with the average dishes). However, I was astonished when I politely asked the "waitress" for the check and I stated "I just want to get out of here". She actually answered "me too"! Shocked by her answer, I then complimented that we were frustrated, but appreciated the fact that she was 1 of 2 servers and she was "busting her ass". While i was stunned that she was quick to dump on the restaurant (supposedly understaffed 4 nights in a row) and not have any empathy for our poor experience, I was more shocked when she told me that she was the "manager". It all came together at that point.
For the ownership, I am sure she is not only not reflective of the wait staff you are seeking, but I highly doubt she is the management you want representing your restaurant. If the management doesn't care about your restaurant, we surely won't be making a return.