My 2 year old son was sick on Friday, so when I realized the a/c was blowing hot air I thought we were in for an even rougher night than I was already expecting. I called at 5pm and left a message, an employee named Robert called me back within 5 minutes and was on his way right after we spoke. In all, from the time I realized the air wasn't working to the time it was up and running again was just under an hour. I thought we'd be stuck for at least a day. Robert was great, professional and knowledgeable. He pointed out a couple things that I should have checked before it gets hot again next year, I will definitely have them come out next spring before it gets hot again.