This was my first experience getting eyelash extensions so I didn't know any different, but after talking to some friends who had them done other places I have learned it wasn't. When Frances did my lashes everything seemed fine until she went to remove the pads. They were stuck onto my lashes and had to be torn off. This was painful. I thought this was the end, but my eyes were pretty much glued shut! We had to essentially rip my eyes back open. Now that it's been a few days I have noticed that my eyes are still slightly irritated. I'm giving 3 stars because they do look good, but the process was not the experience I thought I would have.