I've been eating Peter Piper Pizza since my childhood and I love the sauce and crispy crust. It's nothing gourmet but it's tasty, satisfying, and inexpensive so I like to get carryout from here. The process of getting it is the big hurdle. No matter what time you call, you're likely to be put on hold (usually you never come off hold, I've waited up to 10 minutes before giving up), the CSR will be distracted most of the time and confused the rest. Going into the store will involve waiting for large groups of families deciding between various combinations of pizza and usually someone jumping ahead of you to ask for something random like an extra cup. If you've ordered online, there's a 90% chance that there's been some miscommunication between the ordering system and the employees-- most commonly I've been asked if I wanted cheese on my pizza. If you make it through all of this, they at least usually manage to get your order right and your food will be good. There's just no attention paid to training or customer service. These places are (under)staffed by teenagers who don't care and the managers aren't much better.
This location is crowded, loud, and messy but that's to be expected of a chain that specializes in entertaining families. What I don't expect is consistently subpar customer service.