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| - Food - 3 Stars
Service - 1 Star
Facility - 1 Stars
Atmosphere - 2 Stars
If you are female and hoping to book a fun ladies night out - go somewhere else. We booked into Buonanotte with a large group for a bachelorette party, having a set dinner menu and bottle service to follow.
We were seated immediately and the food service was good, but the drink service (during dinner) was horrible. Our server came by only twice in the 2.5 hours and she was completely disinterested in serving our group - missing orders, not making eye contact or engaging us at all. (Interestingly, she did seem much more attentive with the two bachelor parties surrounding us though, a theme that seemed to carry on throughout the evening.)
The women's washroom was DISGUSTING. Even as early as 8:30 pm there was no toilet paper or hand towels, which never got restocked. The condition of the bathroom was run down - broken stall doors, only one working sink, garbage everywhere. I was surprised to hear a guy complain to my friend that he disliked the washroom attendant in the men's as he didn't want to tip him every time he went in - I would've gladly tipped an attendant if there was one in the women's, maybe then I wouldn't have to use bar napkins as toilet paper!
As soon as we finished dinner, we were abruptly told by the porters that we needed to vacate the table as they were switching it over to "bar" tables. Our group was forced to stand and look for a place to move to. When we inquired about the post-dinner bottle service, we were told that we would have to find a different spot ourselves if there was one available - they didn't reserve one for us even though we requested it. No accommodations were made for the bottle service that we requested, and yet it seemed that every group of males that were in the restaurant had been.
From that point on we were ignored by the staff and management, and we felt like we were on display, left standing in the middle of the room surrounded by men who hadn't been displaced from their seats. Considering that we just spent over $2,000 on dinner, you think that they would've treated us better...NOPE.
We tried to make the best of the situation for the bride, we danced, waited in line at the bar to get drinks (which was an experience, as all the bartenders were female and they were focused on serving the men before women). A very nice group of guys approached us and offered to share their seating and bottle service with us, which was great, but it was overwhelmingly apparent that this place caters to men As a group of women, the only attention we received was from the male patrons, which was extremely disappointing as we would've spent a lot more money and time there, but we ended up leaving early and going elsewhere.
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