Lobby is very nice. Service was nice but weird I wanted to book under either my AAA or government rate but the front desk said I had to call the main ritz number to do that. I literally went to my car and did that. All the people at the hotel were very nice but don't know why it is like that. Bar and common areas are nice. Other guests are old uptight douches. Drinks overpriced. Rooms are not nice. Old...just didn't feel like a ritz. Just came from nice rooms in Vegas so maybe jaded but really they should refurbish.