| rev:text
| - I don't know what went wrong with this place. The many times we have been here before the service was great now it has slowly gone downhill. One waitress we had a few occasions ago was excellent. She was friendly, took our order in a reasonable time, brought us sauces in adequate amounts (I hate it when they give you a dinky portion that you know you're just going to end up asking for more soon), we never needed to flag anyone down and she came over frequently but not too frequently to see if we were doing okay.
The last few times were terrible. I think this is either the result of inadequate management or disorganization by everyone. Possibly both, okay I must watch too many Kitchen Nightmares or something. One time we were seated to the right of the restaurant when you come in, by the bar area. A girl came and took our drink orders, myself partaking in an endless root beer float (only a little over $3 I might add) and my partner ordering a margarita. Some time passed (10 min) and then we had to flag someone down to get them to bring us our drinks. Margarita was disappointingly small for the price but root beer float was fabulous as usual, they forgot the spoon which also had to be flagged down for.
Ordering time comes which was during the span of time waiting for drinks and so forth. Food takes awhile to come out, meanwhile the waitress is serving as the bartender for the whole restaurant making drinks one after another while waiters whiz by in and out carrying drink orders and we are left wondering when can we get a refill and where is our food? Food finally comes and someone else brings it and we discover my partner's food is cold. Sent it back and it comes back better but the whole experience was aggravating, no set server for a table and to keep flagging down people for things. It was like the equivalent to being seated next to the bathroom or kitchen, forgetful service and confusing, crowded and busy servers rushing by.
The next time we came they tried to sit us there again! We replied with a resounding NO and the girl looked very "butthurt" for lack of a more flavorful word. We explained why but she didn't seem to be too concerned. We sadly looked at the people who were sitting in that area, aware of the service they were about to receive. Finally we ended up where we wanted to sit and the server was just okay, not very friendly. I hate it when I look at other tables in a restaurant and I see their servers are way more friendlier than mine and then I end up having "server envy."
Summary: weekends are very crowded, if you are only two people they might try to stick you in the "forgetmenot" area. Families and larger groups they seem to move to the main dining area as I noted. I think I'm just going to find another location. Although I dislike chains mostly, Red Robin is a decent place to grab a burger $8-11 and don't forget those bottomless fries.
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