I started going to Warner Family when my NP had to shut down her private office because of it being too costly to keep open. When I was first notified that she was moving to a new office I called right away and scheduled my maintenance appointment so I could ensure that I could see her on time. I was on hold for over 30 minutes just to make an appointment. I was able to get in to see my NP and the appointment went fine. The medication I take can only be written for 1 month at a time. So they instructed me to call for a refill a week ahead of time. I found out that my insurance needed a prior authorization for the refill but gave me a suggestion for a generic equivalent while waiting for the authorization. I called and tried to explain my situation after another lengthy hold, but the girl seemed completely disinterested. She told me I would be given a call within 48 hours. Fast forward to today (over a month later) I have called at least 6 times and have always been told I would get a call back. I have been out of my medication for almost a month. I love my NP but I wonder if it is worth it. The icing on the cake was the mysterious $90.00 charge on my credit card that I have yet to be able to get a statement about. Save yourself the stress!