Compared to a lot of other costume stores, this one got them all beat. Huge selection, super helpful staff that actually roam the aisles to check on customers and are never far to access, and superior customer service. My reason for the 5-star vote was because when it comes to correcting a mistake and satisfying a customer order, they are champs at it. I bought a costume that turned out to be the last one left in the store. A few of the accessories were missing but that's because they hang on to certain things in their stockroom because of these extra items being damaged or possibly stolen. Very understandable reasoning to me. When I was being rang up, a few of the extras failed to make into my bag which I didn't notice until I came all the way home! I called the store and a very nice girl tried very hard to help me but couldn't find the missing extras right then because of the huge crowd still in the store. I asked for the manager (Ann) who said after the chaos was over for the night, she would contact me. I got a call in the morning that they were able to find them and held on to them for me to pick up. I really appreciate the time to search through the back stock and the store for my items! My Halloween costume was a success and everyone loved it!