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| - Asia, as well as the rest of the sales staff and management, were wonderful on the day of my appointment. I never felt pushed about our budget, the suggestions that were made were very appropriate for the look I wanted, and the selection and price points were excellent. They helped me to look forward to being a bride for the very first time. I was, and am, ecstatic about the extraordinary, more than reasonably priced gown I chose.
Based on that single experience I would award love to award Almond Tree 5 stars but unfortunately my experience with their "highly recommended" seamstress tainted the entire experience.
In short, Emma was lazy, sloppy, and rude. I paid nearly as much as for the minor alterations- modest bodice adjustment, a little hemming, adding a couple of bustles- as I did for the dress without hesitation or question. So it goes in the wedding industry, right? What should have been a one trip fitting turned into to three and it STILL was incomplete- threads dangling and snags. My MIL ended up taking it home and finishing it herself. Emma made continual excuses and I got very tired of hearing them. I'm well aware it's a a secondhand dress but there was absolutely nothing a little attention to detail and caring about the job you're performing- and hey, listening to your customer!- couldn't have fixed.
Needless to say we didn't take Almond Tree up on their drycleaning recommendation.
AMENDED: I forwarded a copy of this review to Almond Tree as a courtesy on the same day I posted it and Pam, the owner, called me that same night. I was impressed with her professionalism, sincerity and distress regarding my experience.
She clarified that the seamstress is a third party and not a direct employee of AT but she did not try to make excuses or otherwise place blame. I believe she took the matter seriously and I greatly appreciated our conversation. I've changed my 2 stars to 4 stars accordingly.
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