I have bought furniture from Copenhagen numerous times over the past ten years and have rarely been disappointed. My recent experience, of course, involves the new house. I finally got to shop for a cool sectional and of course this was my one and only serious stop. Leather, contemporary and exceptional in design and comfort. I also snagged a sweet Italian desk which I am currently sitting at. All of this aside, the reason for the 5 star review is because after delivery I came home to find a chip missing from the wood veneer. I spent the night hoping I wouldn't have to cover this area with a shelf or worse however, upon broaching the subject with our salesman he promptly agreed to exchange it for a new one. Not a small item either and there was no hesitation. I love a company that understands the consumer and takes care of them at all cost. Best part of the story? I promptly bought a rug and a matching bookshelf :)