Like everyone else has said here, the wait is ridiculous. This location is right by my house, so sometimes I make the mistake of stopping in when there doesn't seem to be a line. It's criminally understaffed, usually by high school kids who can't look you in the eye when they take your order. Even when you're the only person in there, you end up waiting for 15 minutes or more for your order.
This place could do way better business if they were willing to invest a little extra in more and better trained staff. The wait time is infamous with everyone in our neighborhood who would otherwise frequent this location.