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  • First off, they were scheduled to install our door on September 20th, between 9-11am. They did not arrive at my house to install the door until approximately 6pm! When they were done, they did not put back any of the few decor we had by the front door back, ok whatever. We look at our door and there are splotches of irregular color on the screen and two ugly welding marks right in front of the door. I'm livid! How do you finalize this type of work and bless it off to be installed to a customer who just paid $1,400.00 for a new custom security door?!?!. So I take photos and email them. They email me three days later stating that someone will call me within "24 business hours" to schedule someone to come out. Well, I finally get a call back this morning, September 29th (9days after install) asking to schedule October 16th (21 days after initial install to come get the door). I ask them why I have to wait 2 weeks for them to come fix their lousy work? They tell me it's because "this is their busiest time of the year". Well, Not My Problem. If you would have done it right the first time, and properly inspected the work, we wouldn't be here!(Plus, October 16th just means coming to get the door, not having the door fixed and reinstalled). So after scheduling them on the 16 to get the door, they will probably call us next year sometime to schedule a time to come reinstall the new door. So technically, if you buy a security door from this business , you will spend about $1,400.00, they will NOT do it right the first time (I know this because a coworker used them before I did and told me they had the same issue, but I was hopeful) and spend five months fixing the initial issue. Totally not worth the money and time wasted! Do not use this company whatsoever!
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