I just waited in the drive-thru line for over 30 minutes. When I pulled up there were only 3 cars ahead of me so I didn't think for a second that we would be in line any longer than 10 minutes - max. After about 15 minutes it was finally my turn to order at the speaker. I sat there for 6 minutes. No one said "hello, I'll be with you in a minute" or anything! I even said "hello? Is anyone there?" Thinking that maybe the speaker was broken, with no sign, I decided to drive around (I felt like that could be a good indication as to why it was taking so long). Then I sat behind another car for at least 10 more minutes. (At this point I was contemplating jumping the curb and destroying the shrubbery and finding the nearest Circle K.) When I got up to the window she looked at the register and asked me if it was my order, which is wasn't... So I told her I didn't think their speaker was working (I am giving 1 star here because she was very sweet and apologetic) so she took my order and went to get it. While she was gone I was noticing that the floor was disgusting! There was trash and food all over. Donuts that had been stepped on and walked through on the floor! It was disgusting. There was a girl working the inside counter that looked like she was being held hostage. She was visibly rolling her eyes and moving at an insanely slow pace! It was just all over a frustrating experience. I can get a strawberry frosted donut at 10 other places! Why would I want to ever do this again!?! I am giving the second star because my 7 year old did enjoy her donut!