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| - My first time here was June 11th & it was mostly a pleasant experience. The owner & the older lady that did my pedi were nice. Not the girl that did my mani. She felt the need to discipline me about my cuticles. The older lady said if I did then I wouldn't need to go there they wouldn't have a job :-) She was very nice and astute.
My 2nd visit ( Fri 7/22) I got a French mani-pedi and it didn't even last a day, started chipping & falling apart. I called on Mon, asked what they can do to take care of this. She got back on & said they can re-do them this one time and made an apmnt for Wed.
I arrived (Wed 7/27) 25 mins early & the mgr came out, looked at my nails & said French manis only last 3-4 days. I said 3-4 days seems very short, I was never told they would last such a short time. The counter girl piped in "she called on Mon". Then he changed it to 2-3 days but we'll do it this time ONLY. I said ok, thank you & sat down.
He said maybe you want to just get color polish? It will last longer. I thought about it...Ok, sure and went to the lobby to pick a color. Then I noticed more colors on the wall and upon closer inspection, they're gel. Then of the manicurists says "No-gel is $20 more. You're ONLY getting regular color." Then the mgr came back & said the same thing, gel is $20 extra. I said I already paid $10 extra last time for French. He spoke over me and said, No-gel is $20 extra. You can't trade them, they are different. I paused and said you're giving bad customer service right now & I can't believe you're talking to me like this. He just got more aggressive and said that I'm being a bad customer and asking too much. The other customer & I made eye contact and she gave the OMG look that I can't believe they just said that. I could include the empty store pic but I don't need to.
The manager was defensive, rude and very unprofessional! It was a horrible experience that you should avoid... Not Coming back
Called the #1 rated nail salon on Yelp, their French mani (non-gel) would last close to 2 weeks!!
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