Three stars for service, two knocked off for store upkeep.
Upon entry I was greeted promptly & everyone was quite friendly. I browsed a bit but the piece I was looking for wasn't on display. When I asked for help one of the ladies looked it up swiftly & found that they did indeed have the necklace that I was looking for. Mom's birthday present was a success & I was happy that they had what I was looking for in stock without having to order or wait long. Lovely ladies.
The store itself wasn't that appealing. Idk if it was the wall color or the lighting but it felt a bit dim & stuffy in there. While I waited for my necklace to be packaged I noticed the carpet & seating were a bit dirty. It's just my opinion that stores that boast luxury need to keep up with the little details.
Overall a good experience.